IT Support

We're looking for a new team member of our IT Dept. IT Support Specialist will provide exceptional technical support to our employees working remotely. So if you have a passion for anything technical and enjoy helping people and solving their problems, you could be the perfect fit! 

This job opportunity is partially remote (2-3 days a week). We'd like our new IT team member to work from our HQ in Bydgoszcz. 

What are your duties?

  • Serve as the first point of contact for remote employees seeking technical assistance,
  • Perform remote troubleshooting through diagnostic programs,
  • Educate and guide new hires in the field of IT workspace setup (conducting a formal IT onboarding process),
  • Preparing hardware for new hires including installation and configuration of software and necessary tools and accesses,
  • Administration office network (LAN, WLAN) and users company accounts,
  • Development and maintenance of IT security standards and IT documentations,
  • Manage internal systems as well as access rights and permissions.


What should you offer?

  • Experience as an IT Support (at least 1 year),
  • Good written and verbal communications skills in English (at least B2, part of our crew is English speaking),
  • Experience with both Windows and macOS systems,
  • Hands-on experience in security systems, including firewalls, anti-virus software,
  • Knowledge of IT infrastructure, architecture, networks - routing, switching, LAN, WAN, WLAN, TCP/IP Networks, NAT, WiFi,
  • Knowledge of work automation systems (e.g. Jenkins, GitLab) and apps like Zoom, Slack, Confluence (nice to have),
  • Solution-oriented and excellent customer service skills,
  • Highly developed communication skills,
  • Proactivity in proposing ad implementing changes and improvements within IT,
  • Willingness to work in a hybrid-remote or on-site work style (on-site from our HQ in Bydgoszcz and a few days remotely).

What are we offering?

  • Opportunity to grow professional development in the team of experienced professionals,
  • Total flexibility on working on-site (offices in Bydgoszcz and Warsaw) and remotely, as well as planning your daily work cycle,
  • Being a part of a small, independent team with as little beaurocracy and as much transparency as it’s possible,
  • Competitive stable salary adequate to experience,
  • Other cool stuff that supports physical, emotional and intellectual well-being like sports pay-off, private medical care, drinks and fresh fruits and personal development budget at your disposal.

 

Or, know someone who would be a perfect fit? Let them know!

Some of your colleagues

Bydgoszcz

Gdańska 160
85-674 Bydgoszcz Directions office@vividgames.com +48 523 215 728

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